Privacy Policy

ParroByte CRM ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our CRM platform.

1. Information We Collect

• Account Information: Name, email, phone number, and password (encrypted).
• WhatsApp Data: Messages, contacts, and session information you choose to sync.
• Social Media Data: Instagram and Facebook page details, comments, and access tokens (stored securely).
• Usage Data: How you interact with our platform to improve services.

2. How We Use Your Information

• To provide and maintain our CRM services.
• To automate WhatsApp, Instagram, and Facebook responses based on your configured rules.
• To send billing notifications and service updates.
• To improve platform performance and security.

3. Data Storage & Security

All data is stored on secure servers with encryption. We do not sell or share your data with third parties. Access tokens for social media platforms are encrypted at rest and only used for automation you explicitly configure.

4. Third-Party Services

We integrate with WhatsApp Web, Facebook Graph API, Instagram Graph API, and Razorpay for payments. These services have their own privacy policies. We only request the minimum permissions needed for functionality.

5. Your Rights

You can delete your account and all associated data at any time by contacting support. You can also disconnect WhatsApp sessions and social media accounts from your dashboard.

6. Contact Us

If you have questions about this Privacy Policy, contact us through the Help Center in your dashboard.